Delivery & Refunds
1What you receive
A digital item: a top-up credited to an account, or a MothCard Gift credited to a MothCard account. The specification and the price are shown on the product page, and the amount you will be charged is shown before you pay. Nothing is shipped.
2How and when it is delivered
Delivery starts automatically once payment is confirmed. Most orders complete within minutes, but delivery times are not guaranteed and depend on the receiving platform and service provider. Peak demand or outages may cause delays. Your order shows "Processing" until delivery is confirmed, and we email you when it is complete. Before paying, check the account details you entered or selected, including the ID, server or linked MothCard account. Delivered items cannot be transferred to another account.
3If it has not arrived
If an order still shows "Processing" 24 hours after payment, email support@quicklinksolutions.com with your order number. We trace it with the platform the top-up was sent to. Where the order can still be delivered we complete it; only where it cannot be delivered at all do we return the full amount to your original payment method. Tracing depends on a third party and can take several days.
4Cancelling an order
You can cancel free of charge at any time before you pay. Unpaid orders are cancelled automatically when the payment time runs out. Once payment has gone through, delivery starts immediately and the order can no longer be cancelled.
5When we refund you
We return the full amount when delivery has failed and cannot be completed, or when you were charged more than once for the same order. Refunds go to the original payment method only, in the currency you paid. The amount your bank shows can differ from the amount at checkout because of your bank’s own conversion or handling fees. That difference is set by your bank rather than by us, and it is not something we are able to refund.
6What we cannot refund
Orders that have been delivered, including top-ups sent to an ID or server that was entered incorrectly, and a MothCard Gift that has been credited. Digital items cannot be exchanged for cash.
7How to ask, and how long it takes
Email support@quicklinksolutions.com within 30 days of the order with your order number, the account details you entered or selected and your payment reference. We review each case and reply as soon as we can. If a refund is approved we submit it to the payment provider; how long it then takes to reach you is decided by your bank rather than by us, and can take a number of weeks.